Islamic Azad University
Central Tehran Branch
Faculty Of Management- Department of Business Management
“M.A” Thesis
On: Insurance Management
Subject:
Analyzing the impact of knowledge management (KM) on customer relationship management (CRM) success: the mediating effects of organizational factors in insurance industry (with – of life insurance).
Advisor:
Behruz ghasemi (ph.D)
Reader:
Soheil Sarmad saeedi (ph.D)
By:
Maryame zeinali
Summer 2014

  1. . Garrido- Moreno et al ↑
  2. . Alavi & Ledner ↑
  3. . Salmador & Bueno ↑
  4. . Xu & Walton ↑
  5. . Garrido- Moreno and Padilla- Melendez ↑
  6. . De Jar nett ↑
  7. . Greve & Albers ↑
  8. . Berncter ↑
  9. . Dous et al ↑
  10. . Competet ive advantage ↑
  11. . Prahald and Hamel ↑
  12. . Prahald and Ramavi ↑
  13. . cochran- formula ↑
  14. . Customer relationship management ↑
  15. . Mendoza et al ↑
  16. . Knowledge management ↑
  17. . Wiig ↑
  18. . Technology ↑
  19. . Mills and smith ↑
  20. . Knowledge diffusion ↑
  21. . Knowledge acquisition ↑
  22. . Knowledge ↑
  23. . Watson ↑
  24. . Customer orientation ↑
  25. . Gotteland and boule ↑
  26. . Leadership ↑
  27. . Organizational stractur ↑
  28. . Employess ↑
  29. . Total quality management (TQM) ↑